Sven Alfredsson
Service Desk Manager
Bio
- Joined Pharmetheus in 2021, managing the Service Desk and the incident and request fulfilment processes.
- Expertise includes IT service management processes and tools and IT infrastructure library processes
- Experience as Global Helpdesk Manager at Sirius International, Sweden, where he managed the global helpdesk team. Previously, he worked as Helpdesk Coordinator, Problem & Incident Coordinator, Systems Technician, and Support Technician at Sirius International, Sweden, Systems Technician and IT Technician at ABB, Sweden, and Administration/IT Support at the Swedish Social Insurance Agency.
- Education in ServiceNow Admin and Add Skills Management, Certification in ITIL Capability Stream AOS and ITIL Foundation V3.