Sven Alfredsson

Service Desk Manager


  • Joined Pharmetheus in 2021, managing the Service Desk and the incident and request fulfilment processes
  • Expertise includes IT service management processes and tools and IT infrastructure library processes
  • Previously worked as Global Helpdesk Manager at Sirius International, Sweden, as Helpdesk Coordinator, Problem & Incident Coordinator, Systems Technician, Support Technician at Sirius International, Sweden, Systems Technician and IT Technician at ABB, Sweden, and Administration/IT Support at the Swedish Social Insurance Agency
  • Education in ServiceNow Admin and Add Skills Management, Certification in ITIL Capability Stream AOS and ITIL Foundation V3